Civo Color Support
Help for Civo Color: Color by Number on iPhone and Android.
Need help or have an idea?
Email support@civocolor.com, or use Settings › Send feedback in the app.
Please include your device model and app version (shown at the bottom of Settings).
Coloring
How do I color a picture?
Pick a picture in the Library, tap a color at the bottom, then tap the areas with the same number. Pinch to zoom in on small areas and drag with one finger to move around.
I can't find the last few areas
Tap the light bulb (Hint). The canvas moves to an area that still needs the selected color.
Where are my pictures saved?
Your progress is saved automatically on your device. Pictures you have started or finished are in My Works. On the finish screen you can save a picture to your photos or share it.
Can I start a picture over?
Yes. Open the picture and tap the circular arrow (Start over) at the top. This clears the colors you have filled in that picture.
Civo Pro subscription
What does Civo Pro include?
Civo Pro unlocks every members-only picture and removes ads. It is offered as a weekly, monthly or yearly subscription; the yearly plan includes a 3-day free trial for new subscribers.
I already paid but Pro isn't active
Open Settings › Restore purchases while signed in to the same Apple ID or Google account you used to subscribe. If it still does not work, email us with the order number from your receipt.
How do I cancel?
iPhone: Settings app › your name › Subscriptions › Civo Color › Cancel Subscription.
Android: Google Play app › profile icon › Payments & subscriptions › Subscriptions › Civo Color › Cancel.
Cancel at least 24 hours before the current period ends to avoid the next charge. Deleting the app does not cancel a subscription.
How do I get a refund?
Payments are handled by Apple or Google, so refunds are requested from them: on iPhone at reportaproblem.apple.com, on Android in your Google Play order history.
Privacy
How do I delete my data?
Pictures and progress live on your device and are removed when you delete the app. To delete the data stored on our servers, follow the steps on the data deletion page. Details are in the Privacy Policy.
Can I turn off personalized ads?
Where available, use Settings › Privacy choices in the app. You can also reset or limit your advertising ID in your device settings.